Services Shaped by
Your Timepiece's Needs
From initial assessment to long-term conservation — each service is designed around a specific watchcare challenge.
HomeOur Approach
Every watch that enters our workshop follows a considered path. We begin by listening — understanding the symptoms, history, and your relationship with the piece. From there, we conduct a structured assessment before proposing any work. This approach means that whether your watch requires a straightforward timing adjustment or an extensive conservation project, the same careful methodology applies.
We work across three core service areas, each addressing a distinct category of horological need. These can be combined when a watch calls for multiple forms of attention, and we are always transparent about what is and is not included in each scope of work.
Diagnostic Assessment
A thorough evaluation for watches exhibiting unusual behavior — inconsistent timekeeping, abnormal sounds, or physical damage of unknown extent. The assessment includes external inspection, caseback opening, movement examination under magnification, and timing measurement. You receive a written diagnostic report outlining findings, recommended actions, and estimated costs for any suggested work. This service allows you to make informed decisions about your timepiece without committing to a full service.
External and internal inspection
Movement examination under magnification
Timing measurement and written report
Cost estimates for recommended work
Starting from
8,500,000 ₫
2–3 business days
Water Damage Recovery
Specialized treatment for watches exposed to moisture, whether through submersion, condensation, or gasket failure. The process involves immediate movement extraction, thorough drying under controlled conditions, ultrasonic cleaning of all affected components, lubrication replacement, and comprehensive gasket renewal. Dial and hands are assessed for discoloration and treated where recoverable. This service is time-sensitive — earlier intervention generally yields more favourable outcomes.
Movement extraction and controlled drying
Ultrasonic cleaning of affected components
Complete gasket renewal
Dial and hands assessment
Starting from
20,000,000 ₫
5–10 business days
Vintage Preservation
A conservation-focused service for antique and collectible timepieces where maintaining originality is the priority. Unlike standard restoration, this approach uses reversible techniques and period-appropriate materials wherever possible. Work includes careful movement servicing with original-specification lubricants, crystal preservation or sympathetic replacement, and case stabilization without aggressive polishing. Each project begins with a detailed consultation about the owner's preservation philosophy.
Reversible, conservation-first techniques
Period-correct lubricants and materials
Conservation report and archival photos
Detailed owner consultation
Starting from
48,000,000 ₫
4–10 weeks
Which Service Suits Your Watch?
Use this comparison to identify the right starting point. If you are uncertain, begin with a Diagnostic Assessment — it will clarify the path forward.
| Feature | Diagnostic | Water Recovery | Vintage |
|---|---|---|---|
| Movement inspection | |||
| Timing measurement | |||
| Ultrasonic cleaning | |||
| Gasket renewal | |||
| Period-correct materials | |||
| Archival photography | |||
| Written report |
Diagnostic Assessment
Best for: understanding what your watch needs before committing to service.
Water Damage Recovery
Best for: watches recently exposed to moisture — time-sensitive intervention.
Vintage Preservation
Best for: collectors valuing authenticity and long-term conservation of older pieces.
Professional Standards
Security Protocols
All watches are catalogued, stored individually, and tracked from intake to return. Access-controlled workspace with inventory management.
Timing Standards
Movements are measured across six standard positions using a professional timegrapher. Results are included in your service documentation.
Client Communication
Regular updates throughout the service process. Any unexpected findings are communicated before additional work is undertaken.
Pricing Overview
Diagnostic Assessment
8,500,000 ₫
2–3 business days
- Full external and internal inspection
- Timing measurement across positions
- Written diagnostic report
- Itemized cost estimates
Water Damage Recovery
20,000,000 ₫
5–10 business days
- Movement extraction and drying
- Ultrasonic component cleaning
- Complete gasket renewal
- Dial and hands assessment
- Full service report
Vintage Preservation
48,000,000 ₫
4–10 weeks
- Owner consultation and planning
- Period-correct materials and lubricants
- Crystal preservation
- Conservation report
- Archival-quality photographs
Not Sure Where to Start?
Tell us about your watch and we will help you identify the most appropriate service. A Diagnostic Assessment is often the best first step if you are unsure.
Send Us a Message